Return & Refund Policy
At Ross Unlimited, we want you to feel comfortable with your purchase. We understand that sometimes an item may not fit as expected or may not be quite what you had in mind. If something doesn’t work out, we’re here to help make the return process as simple as possible.
30-Day Return Policy
You may request a return within 30 days of receiving your online order or purchasing an item in our physical store.
To be eligible for a return, items should be unused, in their original condition, and returned with their original tags and packaging where applicable. Please keep your receipt or order confirmation as proof of purchase.
How to Return an Item
For Online Orders
Please contact us by email before sending an item back. We’ll provide instructions on how to proceed with your return.
For In-Store Purchases
You may visit our physical store with the item and your receipt or proof of purchase. Our team will review the return and explain the available options according to this policy and applicable law.
Please contact us first if you’re unsure whether your purchase qualifies for a return.
Return Shipping and Restocking Fees
We do not charge restocking fees for eligible returns.
For online returns, please contact us for return instructions and information about any applicable return shipping costs before mailing your item back. Original shipping charges, if any, may not be refundable unless required by law or otherwise stated at the time of purchase.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
Approved refunds will be processed within 10 business days after the return has been approved. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Refunds are generally issued to the original payment method. If there is a delay, please contact us and we’ll do our best to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and, if possible, photos showing the issue.
We’ll review the situation and work with you to find an appropriate solution, such as a replacement or refund, as applicable.
Exchanges
If you would like a different size or item, please contact us or visit our store with your proof of purchase. Exchanges depend on product availability and applicable return requirements.
Non-Returnable Items
Items marked as final sale or otherwise identified as non-returnable at the time of purchase may not be eligible for return, except where required by law.
Need Help?
We’re happy to answer your questions and help you understand your return options.
- Store name: Ross Unlimited
- Email: info@rossunlimited.shop
- Phone: +1 (404) 522-6622
- Address: 366 Flat Shoals Ave SE Unit B, Atlanta, GA 30316, United States